Refund Policy

1. Overview

SuperCart provides subscription-based monthly B2B SaaS software services. This policy outlines details regarding refunds, eligibility, and cancellations in compliance with India's Consumer Protection Act 2019 and other regional regulations.

2. Subscription Refunds

New Subscribers: A full refund is available within 7 days of your first payment cycle if the platform is found to not function as described or fails during initial store integration.
After 7 Days: No refunds are issued for the current active monthly billing period once the 7-day initial setup window has closed.
Rationale: Monthly subscription fees directly provision server scalability, API triggers, and real-time database infrastructure resources which are committed immediately upon cycle activation.

3. Eligible Refund Scenarios

We will issue refunds outside standard limits under the following verified technical anomalies:

The SuperCart Store Portal or shopper API backend is completely unavailable for more than 48 consecutive hours due to direct server failure (excluding third-party carrier failures or store internet shutdowns).
A billing system technical error results in double-charging your designated payment method.
Your subscription card is charged after a cancellation request has been confirmed in writing.

4. Non-Refundable Scenarios

Refunds are not granted in scenarios including:

A change of mind or store closure after the initial 7-day trial period.
Partial-month usage or lack of customer transaction volume at your physical store location.
App failures caused by the store owner's local hardware issues, network limits, or outdated checkout tablets.
Gateway or merchant bank clearing issues outside the direct scope of SuperCart (Razorpay or native UPI system delays).
Customer mobile app or guard app display compatibility issues caused by outdated mobile OS software versions.

5. How to Request a Refund

To request a refund, please send an email to support@getsupercart.in with the subject line "Refund Request - [Shop ID]". Include the following details in your email:

Your unique Store/Shop ID
The date of the charge in question
The Razorpay transaction ID
A clear explanation of why you are requesting a refund

Our security and billing teams will review your request and respond within 3 business days. Approved refunds will be processed back to the original payment method within 7 to 10 business days.

6. Cancellation Policy

You can cancel your SuperCart subscription at any time by navigating to the Store Portal → Subscription page and clicking "Cancel Subscription". The cancellation will take effect at the end of your current monthly billing period. Your store will maintain full system access until the current cycle expires. No partial refunds are issued for unused days. Your catalog configurations will remain saved for 30 days post-cancellation should you wish to reactivate.

7. Contact